Shipping policy

We process orders on Tuesdays.  Orders placed through our website before 9 am on Tuesdays will be processed that day.

Pick up option: We do not have a retail store front. We are happy to coordinate free order pick up from uptown New Westminster. This takes some coordination and communication, so please check your email for pick up notification and instructions. 

Shipping: We ship order across Canada using Canada Post and UPS. Canada Post rate options are provided at checkout based on weight of shipment and distance. 

Please double check your shipping address. We ship according to the address you enter. Shipments returned to us due to incomplete or mis-entered address will be refunded less a 10% restocking fee and any shipping charges for returned packaged.

Orders over $100 ship free in Canada.

If you have any comments or questions, please email Caroline at caroline (at) simonssoapbox.com. We aim to respond to emails within 48 hours.

last updated Oct 13, 2026